Customer care
Returns
Free returns within 30 days of delivery in the US. We send the label.
- Free US shippingTracked, on every order
- Free 30-day US returnsPrepaid label, from delivery
- 1-year warrantyOn manufacturing defects
How US returns work
- Email us
Write to veer@fateh.co within 30 days of delivery with your order number.
- Get your label
We email a prepaid label. Ship within 14 days of receiving it.
- Pack it
Watch in its original box, inside a shipping carton.
- Refund
To your original payment method once we’ve inspected it.
Returns in the US
Free for 30 days from delivery. Unworn, in the original box, and we’ll send you a prepaid label. We refund the full price of the watch.
Returns from outside the US
Welcome for 30 days from delivery too. Just send the watch back to us, unworn and in its original box, with a tracked service. Once it arrives, we refund the price of the watch. Duties and import taxes go to your country’s customs and can’t be recovered, so we’re not able to refund those.
Email veer@fateh.co first and we’ll send our Texas address and a return form. Use a tracked, insured service and mark the parcel “returned goods”. Any shipping you paid isn’t refundable, and the parcel is your responsibility until it reaches us.
Pre-order cancellations
Changed your mind before it ships? Pre-orders are fully refundable, everywhere, until the moment they ship. That includes duties and taxes.
Warranty & defects
Something wrong with it? Anything covered by the one-year warranty, we repair or replace, and we cover the shipping both ways, wherever you are.
Condition
Unworn and undamaged, with no signs of wear or sizing marks beyond link removal. In the original box, with everything that came with it, including the sizing tool.
Exchanges
One exchange per order, for another culture, finish or size. If the new watch costs more, you pay the difference; if less, we refund it.
The replacement can’t be exchanged again or returned for a refund.
Questions
My watch arrived damaged or faulty.
Email a photo to veer@fateh.co. We’ll send a replacement.
Can I cancel a pre-order?
Yes. Any time before it ships, for a full refund, including any duties and taxes. Nothing to send back.
How do returns work with Buy 2, Get 1 Free?
For a partial return, we recalculate the offer on the watches you keep and refund the difference. The free watch can’t be kept with a full refund on the others.
What does the warranty cover?
Manufacturing defects in the movement, case, dial and bracelet for one year from delivery. We repair or replace it. Wear, accidents and water beyond the watch’s rating aren’t covered. An exchange keeps the original warranty.
What if the label expires?
Labels last 14 days. After that the sale is final, so ship as soon as you can.
It was a gift.
We can find the order. Refunds go to the original payment method.
Still have a question?
Write to Veer at veer@fateh.co with your order number.