Customer care
Shipping
Free on every US order, tracked from Texas to your door.
- Free US shippingTracked, on every order
- Free 30-day US returnsPrepaid label, from delivery
- 1-year warrantyOn manufacturing defects
How shipping works
- You order
Your confirmation shows when your watch will ship.
- We dispatch
In stock: within 1–2 business days. Pre-order: on the date shown on the product page.
- You get tracking
We email a tracking link the day it leaves Texas.
- It arrives
3–5 business days after dispatch with free Economy shipping.
Delivery options
- Economy USPS Priority or UPS Ground
- Free
- Express Choose at checkout
- $7.99
Economy arrives 3–5 business days after dispatch, in stock or pre-order. Business days are Monday to Friday, excluding holidays.
Where we ship
Across the US, free.
Canada, the UK, Australia, New Zealand, Singapore and the UAE by DHL Express. Duties and taxes are calculated at checkout, so there’s nothing to pay at the door.
Anywhere else? Write to veer@fateh.co.
In the box
The watch in the green FATEH box, a sizing tool, sizing instructions, and a note from the team.
Questions
Is the pre-order date when it arrives?
No, it’s when it ships. Delivery takes 3–5 business days after that. Phulkari ships by 13 January 2027.
What if a pre-order date changes?
We’ll email you. You can cancel any time before it ships for a full refund.
Can I return it?
Yes. Free returns within 30 days of delivery, unworn and in the original box. How returns work
Still have a question?
Write to Veer at veer@fateh.co with your order number.